Library Experience Officer

Monash • Clayton, NC

10d • Onsite

About The Position

The Library Experience Officer supports the day-to-day operation of Monash University Library spaces and services. The role helps ensure library environments are safe, inclusive, welcoming, and well maintained, while assisting students, researchers, and other library users to access physical and digital collections. The officer also contributes to events and programs that promote student belonging and wellbeing, and helps keep library spaces vibrant and accessible.

The position provides daily operational direction and support to Library Experience Assistants, including sharing knowledge, solving complex problems, coordinating work, and fostering a solution-oriented team culture. It facilitates the productive use and improvement of library spaces, supports space requests and event processes, and acts as First Aid Coordinator. The officer also supports operational oversight of health, safety, and wellbeing communications, systems, and compliance processes, and develops project-related communications with colleagues under the direction of Services and Spaces leaders.

The role is based primarily at Clayton campus, with frontline staff rostered to work at different library branch locations. It operates on a weekday rostered shift pattern between 7:45 am and 6:00 pm. The appointment is full time and continuing.

Requirements

• A Diploma in Library and/or Information Studies with relevant experience, or an equivalent combination of experience and training.
• A proven track record of delivering exceptional customer service to a diverse community.
• Experience coordinating group activities, allocating tasks, and upskilling colleagues in a cross-skilled environment.
• Problem-solving ability and attention to detail.
• A solid understanding of workplace technology, metadata elements, and bibliographic description.
• A genuine commitment to diversity and inclusion.
• Physical capability to handle event setups and confidence managing emergency procedures when required.

Nice To Haves

• Experience in service design or user experience (UX).

Responsibilities

• Provide customer service across physical and digital channels to a diverse library community.
• Facilitate events and contribute to programs that promote student belonging.
• Maintain the physical library collection and help ensure it is accessible.
• Monitor building safety and support the day-to-day operational success of library spaces.
• Set up spaces for events, including manual handling and furniture configuration.
• Use relevant training to support community wellbeing and manage emergency procedures when required.
• Provide daily operational direction to Library Experience Assistants, share knowledge, solve complex problems, and foster a solution-oriented team culture.
• Facilitate productive use and improvement of library spaces, including enabling space requests and supporting event processes.
• Act as First Aid Coordinator and support operational oversight of health, safety, and wellbeing communications, systems, and compliance processes.
• Develop project-related communications with Library colleagues to keep staff and stakeholders informed as spaces evolve.

Benefits

• 17% employer superannuation.
• Supportive workplace culture that values continuous improvement, professional development, and meaningful work.
• Flexible and hybrid working arrangements, with policies supporting staff to combine work and personal commitments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree