Part-Time Patron Experience Associate - Arvada Library

Jefferson County•Arvada, CO

5d•$23 - $29

About The Position

Jefferson County Public Library is seeking a customer-focused, part-time Patron Experience Associate for the Arvada Library. The role provides frontline service to Jefferson County residents and other library visitors, helping patrons find information, materials, and services, including books, e-books, online resources, and job search resources. The Associate works with colleagues to create a welcoming, inclusive, and high-quality library experience. The position serves patrons at public service desks and promotes and presents library programs, story times, classes, workshops, and outreach activities in the library and throughout the community. It also supports collection development and maintenance, creates displays, and helps maintain a safe, welcoming, and attractive library. Other duties may include supporting volunteers and staff, assisting with daily operations, communicating library policies, addressing patron concerns, and responding appropriately to emergencies or disturbances. The role must comply with laws governing patron privacy and confidentiality under CRS 24-90-119, the American Library Association Code of Ethics, and ADA requirements governing public access to space and technology. This is a union position represented by AFSCME. The position is scheduled for 20 hours per week and is fully eligible for benefits.

Requirements

Bachelor’s degree.
At least one year of relevant work experience.
Comply with laws governing patron privacy and confidentiality under CRS 24-90-119, the American Library Association Code of Ethics, and ADA requirements governing public access to space and technology.

Nice To Haves

Public library customer service experience.

Responsibilities

Provide information, referrals, and reader’s advisory assistance to patrons in person, by phone, mail, and electronic means.
Locate materials using manual and electronic databases within Jefferson County Public Library, other library systems, and other sources.
Refer patrons to community and other appropriate resources.
Advise patrons on online searching and instruct them in using equipment needed to access library resources.
Determine patron needs using high-level customer service skills and create a positive, inviting atmosphere.
Address and resolve patron complaints or refer them to appropriate staff.
Promote and present programs, classes, and workshops in the library and off site; provide programming in areas of specialty and conduct library tours and community outreach.
Participate in cross-functional teams to accomplish goals and objectives.
Assist, under supervision, with developing and maintaining instructional tools, databases, and reader’s advisory materials.
Recommend and assist with evaluating, weeding, and maintaining the library collection.
Suggest program needs and help ensure access to physical and virtual materials.
Contribute to the general appearance and safety of the division and library.
Participate in designing and creating displays, bulletin boards, signs, posters, informational and directional aids, and special exhibits.
Keep current on relevant library policies and procedures, monitor adherence, and communicate policies to patrons as needed.
Stay current on new trends and technologies; may create web or social media content and maintain data and prepare standardized reports.
May help coordinate the work and schedules of ancillary staff and volunteers.
May assume responsibility for library operations in the absence of the Public Services Manager and/or Person in Charge.
Take appropriate action in response to disturbances and emergencies.
Perform other duties and responsibilities as assigned.