Patrol Officer (Full Time) - Open House - Wednesday, November 11th

Mall of America•East Rutherford, NJ

About The Position

The Patrol Officer patrols American Dream property to provide guests, tenants, and employees with a positive experience through emergency response, protection of life and property, loss prevention, and guest relations. The role may involve vehicle or foot patrol, special-event crowd control or VIP protection, and stationary posts monitoring access to restricted areas. Officers enforce American Dream rules and policies and applicable state and local statutes, maintain a visible patrol presence, respond to incidents, communicate with dispatchers and supervisors, and document activities in detailed reports. The position requires successful completion of a rigorous 120-hour in-house training program, including physical and skills training, and an 8–12-week field training program. Officers must carry handcuffs, pepper spray, a tactical baton, and a conducted electrical weapon (CEW); carrying the CEW requires a full five-second exposure unless an approved accommodation or eligible exemption applies. The officer must maintain the physical fitness needed to respond effectively to emergencies and meet the listed physical demands. This is a full-time position. Work may involve variable or rotating shifts, including nights, weekends, and holidays, and mandatory overtime or short-notice special events as needed. American Dream is an equal-opportunity employer committed to a workplace free from harassment and discrimination.

Requirements

Excellent customer-relations skills.
Successfully complete a rigorous 120-hour in-house training program, including physical and skills training; failure to complete the program results in termination of employment.
Carry handcuffs, pepper spray, a tactical baton, and a conducted electrical weapon (CEW). Carrying the CEW requires a full five-second exposure unless American Dream approves a reasonable accommodation; applicants who completed a five-second exposure before employment may be eligible for an exemption.
Successfully complete an 8–12-week field training program.
Remain calm and effective in stressful situations and use rational thinking and decision-making.
Accept, prioritize, and follow through on work direction.
Be able to work variable and/or rotating shifts, including nights, weekends, and holidays.
Meet the physical demands of the position, including frequent and sustained walking; occasional running, bending, stooping, squatting, twisting, and crawling; and frequent, extensive use of hands and arms.
Possess a valid Security Officer Registration Act (SORA) certification in New Jersey.
Be eligible to be licensed as a Security Officer in New Jersey.
Maintain adequate physical fitness to perform duties effectively, including timely and effective responses to emergencies.

Nice To Haves

High school diploma or equivalent.
Valid driver's license.
Post-secondary education.
Military experience.
Working knowledge of state and federal criminal justice statutes and law-enforcement procedures.
Training in first aid, CPR, and related public-safety skills.
SORA license is listed as desired; the posting also states that SORA certification is required.

Responsibilities

Enforce American Dream rules and policies, as well as applicable state and local statutes.
Maintain a highly visible patrol presence and conduct regular patrols of mall common areas, service corridors, and parking areas to deter criminal or destructive behavior.
Provide outstanding guest service, including giving directions and helping locate lost persons or vehicles.
Respond to and appropriately handle life-threatening emergencies and incident calls, including medical emergencies, disorderly or intoxicated persons, illegal acts, and motor vehicle accidents.
Use sound judgment and quick decision-making in accordance with security policies, procedures, and applicable statutes.
Prepare detailed and accurate incident, accident, and personal injury reports as required.
Perform duties in assigned areas, which may include vehicle or foot patrol, special-event crowd control or VIP protection, and stationary access-control posts.
Maintain proper radio communications and keep dispatchers and supervisors informed of pertinent incidents and activities.
Request Police, Fire, or EMS services when necessary.
Conduct assigned safety and fire inspections, issue parking violation tickets, direct traffic, and help maintain the safety of the work area and surrounding areas.
Uphold the personal and professional standards of the AD Security Department.
Perform tenant-relations activities, including sharing loss-prevention information, assisting with disorderly incidents, participating in safety-awareness and loss-prevention programs, distributing correspondence and reports, and building good working relationships with tenants and Mall Staff.
Monitor safety-awareness practices among Mall staff and tenants and promptly report hazardous conditions according to procedure.
Work mandatory overtime and short-notice special events when required.
Maintain regular, reliable, and consistent attendance.
Perform additional duties as assigned.