Patient TV Support Representative - Part Time | Newark, NJ
About The Position
Uniguest is seeking a customer service-focused Patient TV Support Representative to join its pCare Services team. This part-time role provides front-line support to patients and hospital staff and helps maintain technical solutions deployed in hospitals. The role supports technologies including patient bedside TV, digital signage, mobile apps, and video conferencing. The candidate should be comfortable handling computer documentation, including payment records. The position is onsite at University Hospital, 150 Bergen Street, Newark, NJ 07103, on Tuesdays, Thursdays, and Saturdays. Shifts are any four hours between 11 a.m. and 6 p.m., for up to 12 hours per week.
Requirements
- Exceptional customer service and communication skills.
- Ability to work independently and be self-motivated in a fast-paced environment.
- Basic computer skills.
- High school diploma or equivalent.
- Ability to work onsite at hospitals daily and travel between locations as needed.
- Ability to lift 25 pounds and climb a 6-foot ladder.
- Must meet hospital immunization and screening requirements, including COVID-19 and flu vaccinations.
Responsibilities
- Provide onsite support to patients and hospital staff to ensure services meet or exceed customer expectations.
- Collaborate with team members to troubleshoot and resolve issues affecting services.
- Familiarize customers with the use of the interactive system and its features.
- Replace small defective equipment as needed, including TVs, pillow speakers, and phones.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
