UMH-Courier (U)-7

University of Miami•Miami, FL

About The Position

The Patient Transporter safely, timely, and accurately transports patients while providing a positive experience. The role is aligned with the Office of Patient Experience and is expected to be friendly, empathic, knowledgeable, well-spoken, bilingual, and consumer-oriented. The transporter works with UHealth Tower staff to coordinate transportation and reduce unnecessary delays, supporting patient satisfaction. The role includes transporting patients and visitors between departments and ancillary areas, assisting with admissions and discharge, transferring bodies to the morgue according to protocol, and helping patients and visitors in the main lobby. The transporter verifies patient identity, maintains privacy and confidentiality, handles paperwork and charts, monitors transport-related equipment, and reports patient-condition changes or defective equipment. The position also involves preparing and disinfecting equipment, following infection-control and emergency procedures, communicating respectfully with patients, visitors, and staff, and adhering to University and unit policies.

Requirements

High school diploma or equivalent/relevant experience, certification, or license.
BLS certification.
No previous experience required.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to collaborate with others and contribute to a team environment.
Skill using office software, technology, and relevant computer applications.
Strong written and verbal communication skills.

Responsibilities

Transport patients and/or visitors between departments and units, including to and from ancillary areas, admissions, and discharge, and remain attentive until their transportation arrives.
Transfer bodies to the morgue following appropriate protocols.
Meet hospital productivity measures and benchmarks.
Assist in the main lobby by greeting patients and/or helping with transport between assignments.
Verify patient identity before transport by asking for the patient’s name and date of birth and comparing the information with the armband, while maintaining confidentiality and privacy.
Use good body mechanics when transferring or lifting patients.
Obtain and transport paperwork or charts with patients.
Follow appropriate transport procedures, monitor oxygen and intravenous apparatus, and report equipment problems or changes in a patient’s condition to nursing staff.
Report defective equipment to the appropriate manager for repair.
Keep hallways clear by storing equipment appropriately and use caution with stretchers, wheelchairs, and equipment to prevent property damage.
Participate in emergency-management drills, in-service training, evacuation procedures, and internal and external disaster plans.
Follow precautions for patients and use personal protective equipment as specified on precaution cards.
Use proper hand-washing techniques and personal hygiene; prepare, disinfect, and cover equipment appropriately.
Communicate effectively and respectfully with patients, visitors, and staff, considering patient age, gender, culture, and stated preferences while maintaining privacy.
Knock, introduce oneself, and ask permission before entering patient rooms; provide a sheet for privacy and a blanket for comfort as appropriate.
Respond promptly to requests, problems, and questions from physicians, staff, patients, and visitors.
Notify appropriate personnel when patients or miscellaneous items arrive at or depart from a unit or department, while adhering to wearing a tracker.
Follow University and unit-level policies and procedures and safeguard University assets.