UMH-Courier (U)-7

University of Miami•Miami, FL

About The Position

The Patient Transporter safely, promptly, and accurately transports patients while providing a positive experience. The role focuses on the human element of transportation and is expected to create a friendly, empathetic, knowledgeable, well-spoken, bilingual, and consumer-oriented experience. Reporting to the Office of Patient Experience, the transporter works with UHealth Tower staff to coordinate patient transportation, reduce unnecessary delays, and support patient satisfaction.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
Basic Life Support (BLS) certification.
No previous experience required.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency using office software, technology, and relevant computer applications.
Strong written and verbal communication skills.

Responsibilities

Transport patients and visitors between departments and units, including to and from ancillary areas, admissions, and discharge; remain attentive until their transportation arrives.
Transfer bodies to the morgue according to appropriate protocols.
Meet hospital productivity measures and benchmarks.
Greet patients in the main lobby and assist with transportation between assignments.
Confirm patient identity before transport by checking name and date of birth against the patient’s armband while maintaining confidentiality and privacy.
Use proper body mechanics when transferring or lifting patients.
Obtain and transport paperwork or charts with patients.
Monitor oxygen and intravenous apparatus during transport, report problems or changes in patient condition to nursing staff, and report defective equipment to the appropriate manager.
Keep hallways clear by storing equipment properly and use caution when moving stretchers, wheelchairs, and equipment to prevent property damage.
Participate in emergency drills, in-service training, evacuation procedures, and internal and external disaster plans.
Follow precautions for patients on isolation or other precautions and use personal protective equipment as directed by precaution cards.
Use proper hand-washing techniques and personal hygiene; prepare, disinfect, and cover equipment appropriately.
Communicate effectively and respectfully with patients, visitors, and staff, considering patient age, gender, culture, and preferences while maintaining privacy.
Follow room-entry and comfort practices, including knocking, introducing oneself, asking permission to enter, and providing a sheet and blanket as appropriate.
Respond promptly to requests, problems, and questions from physicians, staff, patients, and visitors.
Notify appropriate personnel when patients or miscellaneous items arrive at or depart from a unit or department, and wear a tracker.
Follow University and unit-level policies and procedures and safeguard University assets.
Perform additional duties or responsibilities as necessary.