Patient Support Specialist

Community Care Physicians•Latham, NY

12d•Onsite

About The Position

Community Care Gastroenterology Associates is hiring a part-time Patient Support Specialist. The position is a 24-hour work week, with a schedule of Monday 8:30 a.m.–4:30 p.m., Tuesday and Wednesday 9:00 a.m.–1:00 p.m., and Thursday 8:30 a.m.–4:30 p.m. The role was formerly known as Medical Secretary. The ideal candidate has superior customer service skills, preferably in the medical field. The Patient Support Specialist greets and checks in patients, handles incoming calls and messages according to office procedures, schedules appointments, organizes provider schedules, supports timely patient flow, and verifies and updates patient insurance and demographic information. Compensation is $18.00–$24.00 per hour. The employer notes that individual compensation depends on experience, qualifications, and skills, and some roles may be eligible for overtime. The company describes a comprehensive total rewards package and a business-casual environment. Community Care Physicians is an Equal Opportunity Employer and welcomes candidates with diverse intellectual, gender, and ethnic perspectives.

Requirements

High school graduate or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, coworkers, and external customers.

Nice To Haves

Additional education is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments following office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider’s daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit and update it when necessary.
Maintain confidentiality and discretion.