Patient Support Specialist

Crossroads Health • Mentor, OH

23d • Onsite

About The Position

The Patient Support Specialist is the first point of contact for patients and visitors, providing customer service and administrative support. The role is located in Mentor, Ohio, and supports appointment scheduling, insurance verification, patient record maintenance, payment processing, and communication among patients, providers, and internal departments to help ensure a positive patient experience.

Crossroads Health is a 501(c)(3) nonprofit organization serving Northeast Ohio with integrated behavioral and primary healthcare, early childhood services, extended housing, and recovery services, regardless of ability to pay. Its mission is to provide hope, healing, and healthcare to everyone.

Requirements

• At least two years of experience in a healthcare administrative, front desk, or call center environment.
• Proficiency with electronic health records (EHRs), scheduling systems, multi-line telephone systems, computers, fax machines, scanners, copiers, voicemail, and other standard office technology.
• Experience working in a HIPAA-protected environment.
• Insurance eligibility verification experience.

Responsibilities

• Collect, verify, and update patient demographic and insurance information.
• Register new patients, maintain accurate electronic health records, and ensure required forms and documentation are completed.
• Schedule, reschedule, and cancel appointments according to organizational protocols; coordinate provider schedules and availability; confirm appointments and communicate changes to patients.
• Collect co-pays, deductibles, and other patient payments; process transactions and provide receipts.
• Communicate with billing departments to resolve discrepancies and obtain missing information.
• Perform data entry, document management, scanning, filing, and record maintenance; prepare correspondence and reports as needed.
• Greet patients and visitors professionally and courteously.
• Respond to patient inquiries by phone, email, and in person, including questions about services, insurance, and billing processes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed