Patient Support Specialist

Community Care Physicians•Town of Colonie, NY

13d•$18 - $24•Onsite

About The Position

Community Care Gastroenterology Associates is hiring a part-time Patient Support Specialist. The position was formerly known as Medical Secretary and is based in a business-casual office environment. The role is scheduled for 24 hours per week: Monday 8:30 a.m.–4:30 p.m., Tuesday and Wednesday 9:00 a.m.–1:00 p.m., and Thursday 8:30 a.m.–4:30 p.m. The ideal candidate has superior customer service skills, preferably in a medical setting. The Patient Support Specialist greets and checks in patients, handles incoming calls and messages according to office policy, schedules appointments and follow-ups, obtains insurance-required signatures, monitors provider schedules, maintains patient flow, and verifies or updates insurance and demographic information. Compensation is $18.00–$24.00 per hour, with individual pay based on factors including experience, qualifications, and skills. Some roles may be eligible for overtime pay. Community Care Physicians offers medical, dental, vision, and life insurance; paid holidays; paid time off; a retirement plan; and other rewards. The employer welcomes candidates with diverse intellectual, gender, and ethnic perspectives and is an Equal Opportunity Employer.

Requirements

High school graduate or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
Maintain strict confidentiality and discretion.

Nice To Haves

Additional education beyond high school or equivalent is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments according to office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit, updating information when necessary.
Maintain strict confidentiality and discretion.