Patient Support Specialist

Community Care Physicians•Town of Colonie, NY

21d•$18 - $24•Onsite

About The Position

Community Care Physicians’ Family Practice Colonie office is hiring a full-time Patient Support Specialist, formerly known as a Medical Secretary. The position is 40 hours per week, with a schedule of Monday and Wednesday from 10:00 a.m. to 7:30 p.m. and Tuesday, Thursday, and Friday from 9:00 a.m. to 5:00 p.m. The ideal candidate has superior customer service skills, preferably in the medical field. The role supports patients and office operations in a business-casual environment.

Requirements

High school graduation or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, coworkers, and external customers.
Maintain strict confidentiality and discretion.

Nice To Haves

Additional education is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments following office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider’s daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit, updating information when necessary.