Patient Support Specialist
About The Position
Community Care Physicians is hiring a full-time Patient Support Specialist for its Schodack Internal Medicine and Pediatrics office. The role is a 40-hour work week, Monday through Friday, from 7:30 a.m. to 4:00 p.m. The ideal candidate has superior customer service skills, preferably in the medical field. The position was formerly known as a Medical Secretary. The Patient Support Specialist greets and checks in patients, handles incoming telephone calls and messages according to office policies, schedules appointments and follow-ups, and obtains insurance-related patient signatures. The role also includes organizing and monitoring the provider’s daily schedule, maintaining patient flow, and verifying and updating patient insurance and demographic information at each visit.
Requirements
- High school graduate or equivalent.
- Strong computer skills.
- Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
- Maintain strict confidentiality and discretion.
Nice To Haves
- Additional education beyond high school is desirable.
- Previous clerical experience in a medical practice is preferred.
- Knowledge of medical terminology and office procedures is preferred.
- Superior customer service skills, preferably in the medical field.
Responsibilities
- Greet and check in patients when they arrive at the office.
- Process incoming telephone calls and messages based on office policy and procedure.
- Schedule patient appointments following office protocols for access to care.
- Schedule follow-up appointments as directed by providers or indicated on encounter forms.
- Obtain patient signatures on appropriate waivers according to insurance requirements.
- Organize and monitor the provider’s daily schedule.
- Maintain timely patient flow.
- Verify patient insurance coverage and demographic information at each visit, and update information when necessary.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Paid time off
- Retirement plan
- Additional benefits are mentioned but not specified
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
