Patient Support Rep

St. Anne Hospital • Burien, WA

2d

About The Position

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason Franciscan Health (VMFH) facility in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.
Work includes: 1) ensuring patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient's medical record; 3) gathering/validating insurance information using routine methods, scheduling patient appointments; 4) collecting co-pays, co-insurance and prior balances; 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures; and 6) working with patients to ensure the patient's referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients' insurance carriers, ever needed.
Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time.
An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Requirements

• Ability to follow instructions, analyze data, coordinate tasks and manage work load appropriately to meet business goals.
• Establish and maintain effective communication while adhering to expectations of professionalism and camaraderie with co-workers, peers, supervisors and all persons with whom this role must interact in furtherance of completing all job duties.
• One year of customer service work experience required
• Healthcare-related experience required

Nice To Haves

• Two years of customer service work experience preferred

Responsibilities

• Ensuring patient is checked in/out for care
• Collecting and entering demographic and financial data in the patient's medical record
• Gathering/validating insurance information using routine methods
• Scheduling patient appointments
• Collecting co-pays, co-insurance and prior balances
• Obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures
• Working with patients to ensure the patient's referral needs are fulfilled
• Determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients' insurance carriers, ever needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed