Patient Experience Rep

Piedmont Healthcare • Columbus, GA

5d

About The Position

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Requirements

• H.S. Diploma or General Education Degree (GED) Required
• 1 year of experience in customer service, preferably in a healthcare environment Required

Nice To Haves

• Associate’s Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
• Experience working with complex customer service situations Preferred

Responsibilities

• Serves as a liaison between the organization, patients, and patients' relatives.
• Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members.
• Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees