Experience Concierge | Patient Experience
About The Position
Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities. While always demonstrating a strong representation of Memorial Health through attitude, actions, and words, the Experience Concierge will extend an open and welcoming approach that encourages guests to ask questions or request assistance. When responding to requests, the experience concierge will exude enthusiasm while applying quick thinking and resourcefulness in providing proactive assistance to a variety of needs. The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner. Recognizes opportunities to steer individuals in need of ongoing care toward Memorial services. Receives patient concerns and complaints and provides resolution for readily resolved issues and escalation for more in-depth issues. Documents complaints received and action taken. Develops and maintains a comprehensive knowledge of Memorial Health's scope of providers, services, and locations. Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.
Requirements
- High School diploma
Nice To Haves
- Hospitality or service industry experience
Responsibilities
- Provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities.
- Demonstrate a strong representation of Memorial Health through attitude, actions, and words.
- Extend an open and welcoming approach that encourages guests to ask questions or request assistance.
- Exude enthusiasm while applying quick thinking and resourcefulness in providing proactive assistance to a variety of needs.
- Serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner.
- Recognize opportunities to steer individuals in need of ongoing care toward Memorial services.
- Receive patient concerns and complaints and provide resolution for readily resolved issues and escalation for more in-depth issues.
- Document complaints received and action taken.
- Develop and maintain a comprehensive knowledge of Memorial Health's scope of providers, services, and locations.
- Apply and refine proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance.
- Always seek new ways to improve the experience for guests entering and departing.
Benefits
- Supportive work environment that values collaboration, innovation, and professional growth.
- Vacation
- Sick Leave
- 11 Paid Holidays
- Personal Day
- Free membership to our employee wellness center
- Competitive salary and benefits package
- Tuition Reimbursement
- Kidzlink Discounted Daycare Services
- Employee Recognition
- Free Parking
- Chance to make a meaningful impact on the lives of patients and families in our community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
