Patient Concierge
About The Position
Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the “first impression” and “final memory” for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.
Requirements
- Customer service experience
- High School Diploma or equivalent required
- Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word
- Someone dedicated to going above and beyond to ensure the best customer service and experience
- Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
- Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities
Nice To Haves
- Dental office management experience, especially in a multi-specialty office, highly preferred
- Knowledge of Dentrix and Dolphin dental software
- CPR-BLS, RDA, or other related dental certifications
Responsibilities
- Provide excellent customer service to patients
- Be the first impression welcoming patients to the office and the final friendly face they see after their visit
- Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
