Patient Services Rep

Tanner Clinic•South Weber, UT

just now•Onsite

About The Position

The Patient Services Representative is responsible for greeting patients warmly, gathering accurate patient and insurance information, and processing co-pays. They generate fee slips, obtain signatures on legal documents, and manage telephone communications including screening calls and taking messages. The role involves entering patient data into the EHR system, directing and escorting patients to physician offices, and providing information about appointments. Additionally, the representative assists patients with wheelchairs, monitors the work area for safety, and may be required to work urgent care hours.

Requirements

Exceptional interpersonal skills with the ability to establish immediate rapport with patients
Knowledge of basic computer skills
Knowledge of basic mathematics skills
Knowledge of individual responsibilities to accurately direct callers
Knowledge of medical terminology and organization services
Skill in using multi-line phone system, including transferring calls
Skill is providing excellent customer service
Ability to get appropriate information to route calls to the appropriate person
Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
Adequate hearing to answer phone and speak with patients
Ability to speak clearly and loudly enough to be heard by callers and patients

Nice To Haves

High school diploma or equivalent
One year of experience in customer service or reception in a health care environment
Previous healthcare experience and/or familiarity with medical terminology
Experience with business office equipment (credit card machines, fax machines, printers, etc.)

Responsibilities

Greet patients in a warm, friendly, and prompt manner
Gather patient and insurance information efficiently and accurately
Collect and process co-pays from the patient at the time of service
Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
Answer telephones, screen calls, take messages, and provide information to the appropriate source
Enter patient data into the EHR system
Direct and escort patients to physician offices
Provide information to patients about how to make an appointment
Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
Monitor the work area to ensure that it remains safe, secure, and well-maintained
Work urgent care hours if required
Other duties as assigned