Patient Support Rep

St. Francis Hospital • Federal Way, WA

2d • Onsite

About The Position

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Requirements

• One year of customer service work experience, upon hire
• Healthcare-related experience, upon hire
• Compassionate and patient-centered approach
• Strong communication and interpersonal skills
• Ability to follow instructions accurately
• Genuine desire to make a difference in patients' lives

Nice To Haves

• Two years of customer service work experience, upon hire

Responsibilities

• Register patients
• Conduct routine insurance eligibility verifications
• Handle and reconcile payments
• Process referral orders and/or pre-authorizations
• Coordinate appointments and ancillary services
• Respond to patient questions regarding routine billing and insurance matters
• Uphold patient dignity and confidentiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees