Patient Support Associate- Front Office (Part-Time)

Aaron Center Inc•Scranton, PA

3d•$14 - $17•Onsite

About The Position

The Aaron Center is seeking a part-time Patient Support Associate to serve as a liaison for potential and current patients at its Scranton, Pennsylvania location. The role involves addressing compliance issues, resolving patient concerns, and ensuring patient charts comply with guidelines. The position requires availability Monday through Friday for the full stated schedule: Monday and Wednesday, 12:45 p.m.–7:00 p.m.; Tuesday and Thursday, 9:00 a.m.–3:00 p.m.; and Friday, 10:00 a.m.–4:00 p.m. No weekend hours are required. The ideal candidate can provide additional coverage as needed. Pay is $14.00–$16.50 per hour.

Requirements

GED or high school diploma.
Reliability.
A non-judgmental attitude and the ability to listen, empathize, and accept others.
Excellent telephone and communication skills.
Ability to work independently and cooperatively with patients, co-workers, and supervisors.
Adherence to ethical standards.
Ability to maintain confidentiality and professionalism at all times.
Proficiency in English.
Computer skills for electronic scheduling, billing, and future software use.
Availability for the complete Monday-through-Friday schedule listed in the posting.

Nice To Haves

Flexibility to provide additional coverage as needed.

Responsibilities

Greet and assist patients upon arrival and gather information needed for services.
Make appointment reminder calls and notify patients of co-pay requirements.
Collect co-pays and payments for in-person and virtual appointments.
Scan insurance cards and photo IDs into patient charts.
Reconcile daily finances and complete the cash bag at the end of the business day.
Check voicemail and return calls before the end of the day.
Monitor and forward emails to appropriate personnel or upload information to patient charts.
Secure the building at the end of the day.
Answer incoming calls, gather vital patient information, and document it appropriately.
Review and present intake information.
Verify patient demographics.
Identify patient needs and provide support or referrals when necessary.
Ensure encounter forms and consents are signed at check-in.
File documents to patient charts and route non-billable items appropriately.
Prepare Coordination of Care (COC) request letters.
Document non-billable patient contact and declines of COC.
Collaborate with therapists to re-engage patients.