Patient Support Associate- Front Office (Part-Time)

Aaron Center•Scranton, PA

3d•Onsite

About The Position

The Aaron Center is seeking a part-time Patient Support Associate to support daily front office operations at its Scranton, Pennsylvania location. The role involves assisting patients in person and by phone, supporting appointment scheduling and follow-up, handling payments and paperwork, maintaining patient records, and helping ensure smooth daily office operations. The position requires working the full Monday-through-Friday schedule listed in the posting: Monday and Wednesday, 12:45 p.m.–7:00 p.m.; Tuesday and Thursday, 9:00 a.m.–3:00 p.m.; and Friday, 10:00 a.m.–4:00 p.m. No weekend hours are required. The ideal candidate can provide additional coverage as needed. The Aaron Center has provided outpatient mental health services in the Scranton area since 1997. It describes itself as an established organization rooted in the local community and committed to compassionate, professional care.

Requirements

GED or high school diploma.
Reliability.
Non-judgmental attitude and ability to listen, empathize, and accept others.
Excellent telephone and communication skills.
Ability to work independently and cooperatively with patients, co-workers, and supervisors.
Adherence to ethical standards.
Ability to maintain confidentiality and professionalism at all times.
Proficiency in English.
Computer skills for electronic scheduling, billing, and future software use.
Availability to work the complete Monday-through-Friday schedule specified in the posting.
Ability to provide additional coverage as needed.

Responsibilities

Greet and assist arriving patients and gather information needed for services.
Make appointment reminder calls and notify patients of co-pay requirements.
Collect co-pays and payments for in-person and virtual appointments.
Scan insurance cards and photo IDs into patient charts.
Reconcile daily finances and complete the cash bag at the end of the business day.
Check voicemail and return calls before the end of the day.
Monitor and forward emails to appropriate personnel or upload information to patient charts.
Secure the building at the end of the day.
Answer incoming calls, gather vital patient information, and document it appropriately.
Review and present intake information.
Verify patient demographics.
Identify patient needs and provide support or referrals when necessary.
Ensure encounter forms and consents are signed at check-in.
File documents in patient charts and route non-billable items appropriately.
Prepare Coordination of Care (COC) request letters.
Document non-billable patient contact and declines of COC.
Collaborate with therapists to re-engage patients.