Patient Specialist - Wilmington, NC APS (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies Inc.•Wilmington, NC

13h•Onsite

About The Position

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors. As a local patient care representative, the APS provides effective and efficient fittings and training for patients using a wearable defibrillator. The contractor receives training and certification from Kestra and completes fitting assignments dispatched from corporate headquarters. This is a paid-per-fitting position, with a flexible schedule and competitive pay. The role requires contacting prescribers, caregivers, and patients to schedule services; traveling to hospitals, patients’ homes, and other healthcare facilities; measuring patients to determine garment size; reviewing and transmitting required paperwork; and managing inventory of ASSURE system kits, garments, and electronic equipment. Specialists must maintain patient confidentiality, including limiting internal disclosure to those with a need to know. Assignments may involve daytime, evening, or weekend hours and extended hours when needed.

Requirements

At least one year of paid patient care experience; family caregiving does not qualify.
Clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assistance, or ECG technology.
Experience in patient and/or clinician education.
Valid driver’s license in the state of residence and a good driving record.
Ability to consistently work in the field throughout the region and travel by car.
Ability to accept assignments that may include daytime, evening, and weekend hours.
Disclosure of a personal NPI number, if applicable.
Completion of a background check; Florida and Ohio require a Level 2 screening paid for by Kestra.
Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
Ability to obtain hospital-system credentials, which may require vaccination and immunization documentation, background and drug screening, agreement to hospital policies and procedures, and completion of online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
Disclosure of any potential relationships and referral sources.
Highly organized, service-oriented, and detail-oriented.
Strong interpersonal skills for communicating with and assisting clinicians in patient care.
Passion for the heart-failure space and a desire to make a difference.
Interest in lifelong learning and continuous improvement.
Ability to travel by car; frequently perform repetitive hand, wrist, or finger motions; stand or sit for prolonged periods; use a computer, phone, and other business machines frequently; occasionally bend and stoop; and lift up to 40 pounds unassisted, including in and out of a vehicle.

Nice To Haves

Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
Direct cardiac patient care experience, such as RN, RT, CVIS, paramedic, or CRM experience.

Responsibilities

Fit and train local patients to use a wearable defibrillator through assignments dispatched from corporate headquarters.
Provide instruction and build patients’ confidence using demonstrated patient care skills.
Contact prescribers, caregivers, and patients to schedule services.
Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
Measure patients to determine the correct garment size.
Review and transmit essential paperwork with patients to receive the ASSURE garment and services.
Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
Maintain patient confidentiality and adhere to the Pledge of Confidentiality.
Complete assignments that may include daytime, evening, weekend, or extended hours.