Patient Specialist - Hickory, APS (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies Inc.•Hickory, NC

2d•Onsite

About The Position

The ASSURE Patient Specialist (APS) conducts patient-fitting activities in support of the sales organization and Regional Clinical Advisors. The APS serves as a local patient-care representative, providing effective and efficient fittings and training for patients using the ASSURE wearable defibrillator. This is a paid-per-fitting, 1099 contractor, per-diem/on-call position serving the Hickory, North Carolina area. The specialist receives assignments dispatched from corporate headquarters and is trained and certified by Kestra as an ASSURE Patient Specialist. The position involves traveling to hospitals, patients’ homes, and other healthcare facilities; contacting prescribers, caregivers, and patients to schedule services; measuring patients to determine garment size; providing instruction and confidence-building support; reviewing and transmitting paperwork; and managing fitting-related inventory. Assignments may occur during daytime, evening, and weekend hours, with extended hours when needed. The role requires protecting patient confidentiality and meeting credentialing requirements for entry into hospital systems. Work takes place in variable travel conditions and office or hospital settings, with possible exposure to infectious disease. Frequent regional car travel is required.

Requirements

At least 1 year of paid patient-care experience; experience as a family caregiver does not qualify.
Clinical or engineering background, such as nursing, cardiac-device sales, clinical engineering, catheterization lab technology, physician assistant work, or ECG technology.
Experience in patient and/or clinician education.
Disclosure of a personal NPI number, if applicable.
Completion of a background check; Florida and Ohio require a Level 2 screening paid for by Kestra.
Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
Valid driver’s license in the state of residence and a good driving record.
Ability to consistently work in the field in and around the region.
Disclosure of potential relationships and referral sources.
Ability to achieve credentialing for hospital-system entry, including vaccination and immunization documentation, background and drug screening, agreement to hospital policies and procedures, and completion of online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
Strong interpersonal skills for communicating with and assisting clinicians in patient care.
Highly organized, service-oriented, and detail-oriented approach.
Ability to accept assignments that may include daytime, evening, and weekend hours.
Ability to travel by car and lift up to 40 pounds unassisted, including lifting items in and out of a vehicle.
Willingness to follow a drug-free workplace requirement.

Nice To Haves

Knowledge of Microsoft Office, Excel, PowerPoint, and Microsoft Teams.
Direct cardiac patient-care experience, such as RN, RT, CVIS, paramedic, or CRM experience.
Passion for the heart-failure field and a strong desire to make a difference.
Interest in lifelong learning and continuous improvement.

Responsibilities

Fit and train local patients to use the ASSURE wearable defibrillator through assignments dispatched from corporate headquarters.
Provide patient instruction and support that builds confidence, using demonstrated patient-care skills.
Contact prescribers, caregivers, and patients to schedule services.
Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
Measure patients to determine the correct garment size.
Review and transmit essential paperwork with patients so they can receive the ASSURE garment and services.
Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
Adhere to the company’s Pledge of Confidentiality and release patient information only as authorized and on a need-to-know basis.
Complete hospital-system credentialing requirements, which may include submitting immunization documentation, passing screenings, agreeing to policies, and completing online courses.