Patient Services Worker (Tray Line) - Healthcare
About The Position
The Patient Services Worker creates a personalized dining experience for patients by taking bedside orders, guiding meal selections from a restaurant-style menu, and ensuring timely, accurate meal delivery. The role builds connections with patients and care teams while maintaining professionalism, knowledge of diets, and a sense of urgency. Duties include food preparation, serving on the tray line, washing patient trays in the dish room, delivering meal carts, stocking, cleaning and sanitizing, and other food service tasks. The worker also provides snacks or nourishment, communicates food preferences and meal selections, and upholds patient privacy, safety, dignity, and sanitation standards. This position is based in Phoenix, Arizona. It requires open availability and may involve evenings, weekends, and holidays. The work takes place in a kitchen environment with exposure to moving mechanical parts, fumes, airborne particles, moderate noise, and occasional wet or humid conditions, extreme temperatures, and vibration. The role requires standing for extended periods, lifting and carrying trays and other objects, and performing repetitive tasks. Reasonable accommodations are available for individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Ability to lift and carry heavy objects and stand for extended periods, up to 8 hours.
- Flexibility to work evenings, weekends, and holidays as needed.
- Current, valid ServSafe certification.
- Current, valid State Food Handler Card.
- Strong written and verbal interpersonal and communication skills.
- Strong organizational skills, accuracy, and attention to detail.
- Professional appearance and grooming practices that support a safe and sanitary foodservice environment, including no nail polish or false eyelashes.
Nice To Haves
- Experience in foodservice, as a dietary clerk, or in a related field.
Responsibilities
- Deliver patient trays during meal service and provide snacks or appropriate nourishment.
- Inform patients about Food and Nutrition Services and obtain food preferences from patients or family members as needed.
- Verify the accuracy of delivered food items and inform patients about meal selections and therapeutic diet information.
- Inventory and restock goods and supplies to appropriate levels.
- Respond promptly to service requests and follow up on delays or other problems.
- Protect each customer's privacy, safety, and dignity by observing confidentiality and following safety and sanitation standards.
- Provide excellent customer service and maintain a positive attitude toward clients, customers, coworkers, and hospital staff.
- Prepare food, serve on the tray line, wash patient trays in the dish room, deliver meal carts, stock, clean, and sanitize.
- Perform other duties and tasks as assigned by the manager.
Benefits
- Paid bereavement leave
- Paid parental leave
- Paid baby bonding leave
- Paid elder care leave
- Accrued paid time off
- Holiday premium pay
- Three medical plans through Blue Cross
- Prescription coverage
- Dental coverage
- Vision coverage
- Partial reimbursement for wellness massages
- Voluntary HSA with company match
- Voluntary FSA
- Free Employee Assistance Program for behavioral health support
- 401(k) retirement plan with company match
- Company-paid basic life insurance
- Company-paid accidental death and dismemberment policy
- Voluntary short-term disability
- Voluntary employee, spouse, and/or child life insurance with AD&D
- Referral bonus program
- Supportive, collaborative work environment
- Opportunities for growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
