Patient Services Worker (Tray Line) - Healthcare

Thomas Cuisine•Phoenix, AZ

About The Position

The Patient Services Worker creates a personalized dining experience for patients by taking bedside orders, helping patients choose meals from a restaurant-style menu, and ensuring accurate and timely meal delivery. The role builds connections with patients and care teams while maintaining professionalism, understanding dietary needs, and responding promptly to service requests. Duties include food preparation, tray-line service, washing patient trays in the dish room, delivering meal carts, stocking, cleaning, sanitizing, and other food-service tasks. The position requires maintaining customer privacy, safety, and dignity and following food-safety and sanitation standards. The employee works in a kitchen environment and may be exposed to moving mechanical parts, fumes, airborne particles, moderate noise, wet or humid conditions, extreme temperatures, and vibration.

Requirements

High school diploma or equivalent.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Ability to lift and carry heavy objects and stand for extended periods, up to 8 hours.
Flexibility to work evenings, weekends, and holidays as needed.
Current, valid ServSafe certification.
Current, valid State Food Handler Card.
Strong written and verbal interpersonal and communication skills.
Strong organizational skills, accuracy, and attention to detail.
Professional appearance and grooming practices that support a safe and sanitary food-service environment, including no nail polish or false eyelashes.
Physical stamina to stand for long periods, lift trays, and perform repetitive tasks.

Nice To Haves

Experience in food service, as a dietary clerk, or in a related field.

Responsibilities

Deliver patient trays during meal service and provide snacks or appropriate nourishment.
Inform patients about Food and Nutrition Services and obtain food preferences from patients or family members as appropriate.
Verify delivered food items and explain meal selections and relevant therapeutic-diet information to patients.
Inventory and restock goods and supplies to appropriate levels.
Respond promptly to service requests and follow up on delays or other problems.
Protect customer privacy, safety, and dignity by observing confidentiality and adhering to safety and sanitation standards.
Provide excellent customer service and maintain a positive attitude toward clients, customers, coworkers, and hospital staff.
Prepare food, serve on the tray line, wash patient trays, deliver meal carts, stock, clean, and sanitize.
Perform other duties and tasks as assigned by the manager.