Patient Services Technician/Scheduler

Central Texas Heart Center•Bryan, TX

48d•Onsite

About The Position

We are looking for an individual who has previous experience working as a medical receptionist or scheduling appointments in large practice. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms. Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus. Shift schedule: Mon-Thurs 8:00am to 5:00pm and Fri 8:00am to Noon.

Requirements

Must have a minimum of one year experience working in a medical office on an EMR system.
Must have experience and knowledge of different types of insurance benefits/referrals/authorizations.
Must possess strong oral and written communication skills.
Must possess the ability to patiently address the caller's needs in a respectful manner.
Must be detail-oriented, excel at staying organized, and manages down time efficiently.
Must be comfortable working in a fast-paced environment.
Enjoys working with patients and diffuses situations by providing excellent customer service.
Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
Adequate computer skills with the ability to efficiently navigate/utilize electronic medical records.

Nice To Haves

Familiarity with ECW.
Bilingual a plus.
Eager to assist across other departments.

Responsibilities

Ensure information is updated and accurately recorded in patient medical record at each patient encounter.
Schedule appointments for patients.
Coordinate multiple appointments on the same day, or schedule testing and coordinate follow up appointments.
Scanning/indexing documents.
Managing multiple doctors’ schedules.
Perform all other duties as assigned.