Patient Services Team Leader

External Brand•Austin, TX

About The Position

Under the supervision of the Clinic Manager or Business Office Supervisor, the Patient Services Team Leader serves as a resource for employees and performs assigned daily business office duties, including appointments, check-in and check-out, patient registration, and claim-queue review. The role supports business office operations by coordinating patient benefits and payments, initiating authorizations and referrals, and ensuring correct scheduling and coding of surgical and non-surgical procedures. The Team Leader resolves business-office questions from patients and staff while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The position also coordinates staff training, supports business office meetings, communicates policy and procedure information, monitors adherence to processes, reviews charges, handles patient payments and price quotes, and oversees clinic end-of-day reports and daily deposits. It contributes to clinic goals, patient recall, quality assurance, process standardization and improvement, and compliance with company policies. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; holiday shifts are required as directed by company policy.

Requirements

High school diploma or GED.
At least one year of medical experience.
Ability to perform the functions of a Senior Patient Services Coordinator.
Knowledge of medical insurance and authorization processes.
Excellent computer and keyboarding skills, including familiarity with Windows and the ability to create spreadsheets in Excel and documents in Word.
Excellent customer service, interpersonal, and problem-solving skills.
Ability to work in a team environment and align actions with teammates working toward common goals.
Excellent verbal and written communication skills.
Ability to engage others, listen, and adapt responses to meet their needs.
Ability to manage competing priorities and perform duties professionally.
Ability to understand, recall, and communicate factual information and to understand, recall, and apply oral or written instructions.
Ability to organize thoughts and ideas into understandable terminology and apply common sense in performing the job.
Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., and holiday shifts as required by company policy.
Regular and dependable attendance.

Nice To Haves

Knowledge of basic coding principles is helpful.
Proficiency in EPIC, including practice management and EMR superuser capabilities, Copia, PAD, Synapse, Allscripts, and WebMedx.

Responsibilities

Perform Patient Service Coordinator and Senior Patient Service Coordinator duties as needed or assigned.
Coordinate on-the-job training for new and existing Patient Service Coordinators.
Serve as a resource for patients and staff on business office questions and problems requiring resolution.
Participate in and assist with coordinating business office team meetings.
Communicate with the Supervisor or Manager about policies and procedures and help share information with staff.
Ensure business processes and protocols are followed in business office areas.
Review charges in the Charge Review Work Queue for accuracy and take appropriate action.
Post patient payments to accounts and void transactions as needed.
Handle patient price quotes as needed.
Complete clinic end-of-day reports and daily deposits.
Work with the management team to develop and pursue clinic goals.
Manage the patient recall system, including tracking patients considered high risk.
Perform quality assurance for business office workflows and processes.
Help maintain standardized processes, implement processes, and suggest improvements.
Follow company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements.
Maintain regular and dependable attendance and follow company core competencies.
Work holiday shifts as required by company policy.
Attend required meetings and training, including ongoing organizational leadership training.
Assist other Patient Service Coordinators in all business office areas as needed.
Compile statistical data regarding patient and provider encounters for supervisory review, as applicable.
Participate in hiring and interviewing business office staff, as applicable.
Perform other duties as assigned.