Team Leader - Community Services

Lutheran Services • Woodridge, IL

17h • Onsite

About The Position

Lutheran Services is seeking a proactive and passionate Team Leader for its Community Services division, based at Bridges Reconnect in Woodridge, Queensland. The Bridges Reconnect program supports young people aged 12 to 18 who are at risk of homelessness, helping stabilise their living situations and build skills for the future through counselling, group work, mediation and practical support for the whole family.

The Team Leader will lead and support staff and oversee the program’s day-to-day operations, including program coordination, case management and daily supports. The role also involves coordinating complex caseloads, working with young people and their families and external providers, improving service delivery, ensuring compliance, and representing the service at relevant forums.

This is a maximum-term, part-time maternity leave cover position until 10 December 2027, working 60 hours per fortnight, Monday to Thursday, 9:00 am to 5:00 pm. Remuneration is $54.50–$56.97 per hour plus superannuation, salary packaging and access to staff discounts and benefits.

Requirements

• Relevant tertiary qualifications in Human Services, Social Work or a similar field.
• Demonstrated experience in program coordination or team leadership in a community services setting.
• Strong communication, team-building and client engagement skills.
• A proactive and supportive leadership style.
• Knowledge of relevant safeguarding legislation.
• Current Queensland Driver’s Licence.
• NDIS Worker Screening Check.
• Working with Children Check (Blue Card).

Responsibilities

• Oversee day-to-day service operations, including program coordination, case management and delivery of daily supports.
• Lead, supervise and mentor a multidisciplinary team of case managers.
• Support staff onboarding, recruitment, performance management and professional development.
• Coordinate complex caseloads and lead intake, referrals, assessments, risk management and individual goal-setting.
• Collaborate with clients, families, guardians and external providers to deliver responsive, individualised support and positive outcomes.
• Develop and implement service delivery frameworks, documentation and quality practices to drive continuous improvement.
• Ensure compliance with organisational policies, legislative requirements and relevant service standards.
• Represent the service at relevant forums, building partnerships and advocating for the organisation’s mission and values.

Benefits

• Salary packaging, including up to $15,900 tax-free and $2,650 for meals and entertainment.
• Discounts on health cover, energy, appliances, holidays and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport with discounted gym memberships for employees and their families.
• Ongoing training and development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager