Patient Services Team Leader

Austin Regional Clinic: ARC•Austin, TX

About The Position

The Patient Services Team Leader, under the supervision of the Clinic Manager or Business Office Supervisor, serves as a resource for employees and performs or coordinates daily business office duties, including appointments, check-in/check-out, patient registration, and claim queue review. The role supports business office operations by coordinating patient benefits and payments, initiating authorizations and referrals, and ensuring accurate scheduling and coding of surgical and non-surgical procedures. The Team Leader helps resolve business-office-related questions and problems for patients and staff while maintaining compliance, confidentiality, and the organization’s mission and philosophy. The position also supports employee training, team meetings, clinic goals, workflow quality assurance, standardized processes, and process improvements. The role requires regular, dependable attendance and includes working holiday shifts as required by company policy.

Requirements

High school diploma or GED.
At least one year of medical experience.
Ability to perform the functions of a Senior Patient Services Coordinator.
Knowledge of medical insurance and authorization processes.
Excellent computer and keyboarding skills, including familiarity with Windows and the ability to create spreadsheets in Excel and documents in Word for analysis and review.
Excellent customer service, interpersonal, and problem-solving skills.
Ability to work in a team environment.
Proficiency in EPIC, including practice management and EMR superuser functions, Copia, PAD, Synapse, Allscripts, and WebMedx.
Ability to engage others, listen, and adapt responses to meet others’ needs.
Ability to align actions with those of team members working toward common goals.
Excellent verbal and written communication skills.
Ability to manage competing priorities and perform job duties professionally.
Ability to understand, recall, and communicate factual information and to understand, recall, and apply oral or written instructions and other information.
Ability to organize thoughts and ideas into understandable terminology and apply common sense in performing the job.

Nice To Haves

Knowledge of basic coding principles is very helpful.

Responsibilities

Performs Patient Service Coordinator and Senior Patient Service Coordinator duties as needed or assigned.
Coordinates on-the-job training for new and existing Patient Service Coordinators.
Acts as a resource for patients and staff and helps resolve business-office-related questions and problems.
Participates in and helps coordinate business office team meetings.
Communicates with the Supervisor or Manager about policies and procedures and disseminates information to staff as needed.
Ensures business processes and protocols are followed in business office areas.
Reviews charges in the Charge Review Work Queue for accuracy and takes appropriate action.
Posts patient payments to accounts and voids transactions as needed.
Provides patient price quotes as needed.
Completes clinic End-of-Day Reports and daily deposits.
Participates with the management team in developing and working toward clinic goals.
Manages the patient recall system, including tracking patients considered high risk.
Performs quality assurance for business office workflows and processes.
Helps maintain standardized processes, implement processes, and suggest improvements.
Complies with company policies, including OSHA, HIPAA, compliance requirements, and the Code of Conduct.
Maintains regular and dependable attendance and works holiday shifts as required by company policy.
Attends required meetings and training, including ongoing organizational leadership training.
Assists other Patient Service Coordinators in all business office areas as needed.
May compile statistical data regarding patient/provider encounters for supervisory review.
May participate in hiring and interviewing new business office staff.
Performs other duties as assigned.