Patient Services Team Lead

RadNet • New York, NY

2d

About The Position

RadNet is hiring a Patient Services Team Lead to guide a team and support front office operations at a radiology center. The role combines staff leadership and training with patient registration, scheduling, communication, and coordination with clinical staff. The Team Lead helps deliver a quality patient experience while supporting efficient center operations and safeguarding patient information, property, and funds.

Requirements

• At least 3 years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication, interpersonal, and computer skills.
• Problem-solving skills and the ability to build and maintain a strong team environment.
• Leadership attributes and knowledge.
• Sound judgment and the ability to remain professional in all situations.
• Structured approach to work, ability to understand complex problems, and ability to prioritize in a fast-paced environment.

Responsibilities

• Lead a team of employees and provide training, guidance, and inspiration to support their development.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist with interviewing candidates for front office positions.
• Cover staff absences for vacation and sick time.
• Greet patients and visitors in a friendly, service-oriented manner and serve as a liaison between physicians and patients.
• Register patients, obtain insurance and patient information and signatures, and ensure required documentation is accurate and complete.
• Verify or update patient, physician, and insurance information; support proper billing; and collect co-pays and fees.
• Answer phones and schedule patients.
• Guide patients through the care process by answering questions and addressing concerns.
• Notify the appropriate team member when patients arrive and coordinate with back-office staff to support timely care.
• Participate in meetings.
• Assist with implementing and administering procedures and best practices to streamline center operations.
• Participate in and/or lead projects that support center operations and quality patient care.
• Safeguard patient property and Patient Health Information, and secure on-site medications according to company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior and respectful interactions with patients, coworkers, families, and the public, including sensitivity to patient boundaries and cultures.
• Establish and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at RadNet imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED