Patient Services Specialist for Orthopedics in NE Portland

The Oregon Clinic • Portland, OR

9d • Hybrid

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist in our thriving Orthopedics East Clinic located in Northeast Portland. This phone-based role focuses on providing patients and stakeholders with a consistent, efficient, and easy experience, ensuring patients receive the highest value care tailored to their needs. You will utilize excellent customer service and communication skills to support the clinic's operations and patient care.

Requirements

• Minimum of one (1) year of previous medical front office experience is strongly preferred.
• Prior Electronic Medical Record (EMR) experience is preferred.
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Specialty care, Orthopedics experience is a plus!
• Epic experience is a plus!

Responsibilities

• Checking in and out new/established patients.
• Scheduling and rescheduling patients’ surgeries and/or appointments according to office protocols and physician requests.
• Obtaining and completing insurance information.
• Answering phones on a multi-line system.
• Updating patient records as needed.
• Other duties as assigned.

Benefits

• Employee is 100% covered Medical, Dental, and Prescription Insurance
• Generous 401(k) plan
• Flexible Spending Account options
• Paid Time Off
• 9 paid holidays annually
• Robust wellness program
• Employee assistance services
• 70% of Tri-Met transit pass covered
• Employee discounts
• Optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed