Patient Services Specialist for Orthopedics in NE Portland

The Oregon Clinic•Portland, OR

10d•$20 - $32•Onsite

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist in our Orthopedics East Clinic in Northeast Portland. This role is phone-based and focuses on providing patients and stakeholders with a consistent, efficient, and easy experience, ensuring patients receive high-value care. You will work alongside a collaborative team of patient-focused colleagues and physicians, contributing to the mission of delivering world-class care with kindness and empathy. This position offers an opportunity to make a valuable impact within the local community and the clinic's ecosystem of care.

Requirements

Minimum of one (1) year of previous medical front office experience is strongly preferred.
Prior Electronic Medical Record (EMR) experience is preferred.
Familiarity with insurance and referral processes.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care, Orthopedics experience is a plus!
Epic experience is a plus!

Responsibilities

Checking in and out new/established patients.
Properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner.
Obtaining and completing insurance information.
Answering phones on a multi-line system.
Updating records as needed.
Other duties as assigned.