Patient Services Specialist for Broadway Medical in NE Portland

The Oregon Clinic • Portland, OR

11d • $20 - $32 • Onsite

About The Position

Join The Oregon Clinic as a full-time (32 hours per week) Patient Services Specialist at our Broadway Medical Clinic in Northeast Portland. This role is phone-based and focuses on providing a consistent, efficient, and easy experience for patients and stakeholders, ensuring they receive high-value care. Every person at The Oregon Clinic makes a difference in their mission of delivering world-class care with kindness and empathy, offering an opportunity to impact the local community and the ecosystem of care.

Requirements

• Minimum of one (1) year of previous medical front office experience is required.
• Knowledge of medical terminology and office procedures.
• Familiarity with insurance requirements and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent phone skills and customer service skills.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Pediatrics, pediatrics behavioral health, internal medicine, dermatology, and/or adult behavioral health healthcare experience is a plus!
• Prior Electronic Medical Record (EMR) experience is preferred.
• Epic experience is a plus!

Responsibilities

• Checking in and out new/established patients.
• Scheduling and rescheduling patients’ appointments according to office protocols and physician requests.
• Obtaining and completing insurance information.
• Answering phones on a multi-line system.
• Processing of incoming and outgoing referrals and electronic fax submissions.
• Updating registration and EMR records as needed.
• Managing multiple work queues (pre-registration, appointment requests, and referrals).
• Communicating with clinical teams to ensure patients are handled appropriately and in a timely manner.
• Other duties as assigned.

Benefits

• Employee is 100% covered Medical, Dental, and Prescription Insurance
• Generous 401(k) plan
• Flexible Spending Account options
• Paid Time Off
• 9 paid holidays annually
• Robust wellness program
• Employee assistance services
• 70% of Tri-Met transit pass covered
• Employee discounts
• Optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed