Patient Services Specialist for Dermatology in NW Portland

The Oregon Clinic•Portland, OR

8d•Onsite

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist in our thriving Portland Dermatology Clinic located in Northwest Portland. This phone-based role is crucial in ensuring patients receive the highest value care tailored to their needs by providing a consistent, efficient, and easy experience. You will work alongside a collaborative team of patient-focused colleagues and physicians, contributing to the mission of delivering world-class care with kindness and empathy. Your work will make a valuable impact within the local community and our ecosystem of care.

Requirements

Minimum of one (1) year of work experience, preferably in a medical office.
Prior Electronic Medical Record (EMR) experience is strongly preferred.
Strong customer service skills and experience are preferred.
Familiarity with insurance and referral processes.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care, Dermatology, and healthcare scheduling experience are a plus!
Epic experience is a strong plus!

Responsibilities

Checking in and out new/established patients.
Promoting efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner.
Obtaining and completing insurance information.
Answering phones on multi-line system.
Processing of incoming referrals and electronic fax submissions.
Updating records as needed.
Other duties as assigned.