Part-time Patient Services Specialist - Pineville

OrthoCarolina•Pineville, NC

13d•Onsite

About The Position

OrthoCarolina is seeking a part-time Patient Services Specialist to work with its Pineville team. Under general supervision and according to prescribed procedures, the specialist greets patients, prepares forms, and collects, verifies, and enters patient information into EPIC for timely and accurate processing of patient claims. The role also prepares paperwork for patient visits, handles incoming calls, directs calls, schedules appointments, and performs cashier duties as directed. These duties include posting charges and collecting co-payments, co-insurance, and outstanding balances. The specialist follows processes for releasing medical information and completing FMLA and disability forms as requested. The position is scheduled Monday through Thursday, 9 a.m. to 2 p.m. OrthoCarolina describes its team as diverse and accountable, with an emphasis on excellence and teamwork. It has 43 care locations and more than 1,300 professionals. Employees are eligible for benefits including paid company holidays, wellness programs, and tuition reimbursement.

Requirements

High school graduate and/or an associate or bachelor's degree.
Excellent customer service skills.
Working knowledge of insurance.
Knowledge of medical terminology.

Nice To Haves

EPIC/EMR background is a plus.
A minimum of one year of experience in a medical clinic setting is preferred.

Responsibilities

Greet patients.
Prepare forms and paperwork necessary for patient visits.
Collect, verify, and enter patient information into EPIC for timely and accurate patient-claim processing.
Answer incoming phone calls and direct calls.
Make appointments.
Perform cashier duties as directed, including posting charges.
Collect co-payments, co-insurance, and balances due.
Follow procedures for the release of medical information.
Complete FMLA and disability forms as requested.