Patient Access Specialist I - Patient Services ED (PART-TIME)

The Nemours Foundation • Orlando, FL

4d • Onsite

About The Position

Nemours is seeking a part-time Patient Access Specialist I to join the Nemours Children's Health team in Orlando, Florida. The role provides patient access services for Nemours Children’s Hospital, a 130-bed pediatric hospital with a 24-hour pediatric Emergency Department and outpatient pediatric clinics.

The specialist provides exemplary service in accordance with Nemours Standards of Behaviors and completes registration functions accurately. Responsibilities include verifying insurance benefits, determining financial responsibility, preparing good faith estimates when applicable, confirming and updating patient demographics and insurance information, and collecting patient responsibility or outstanding balances. The role also supports regulatory and organizational compliance through accurate patient identification, secure handling of required forms, and adherence to HIPAA privacy rules.

The position may involve bedside admissions, pre-registration, resolving patient accounts and assigned workqueues, and cross-covering registration functions to support Patient Financial Services. The specialist works closely with clinical partners, completes required training, participates in scheduled huddles and meetings, meets attendance expectations, and maintains schedule flexibility. Cross-training with the Emergency Room is required. Travel to other locations is required.

Requirements

• High school diploma.
• Ability to work a flexible schedule.
• Ability to travel to other locations.

Nice To Haves

• Healthcare experience.
• Customer service experience.
• Medical office or call center experience.

Responsibilities

• Provide exemplary service in accordance with Nemours Standards of Behaviors.
• Perform registration functions accurately and meet or exceed collection and accuracy standards.
• Verify insurance benefits in a timely manner and determine financial responsibility, including creating good faith estimates when applicable.
• Verify and update patient demographics, insurance information, PCP and/or referral physician, and preferred pharmacy when required for each encounter.
• Explain essential and legal forms for each service type and collect patient responsibility or outstanding balances at the time of service.
• Ensure financial assessments, eligibility, and benefits are accurate.
• Collect amounts due for services rendered and follow end-of-day processing standards, including balancing cash analysis and receipts.
• Properly identify patients, update demographic information, and secure required forms to comply with regulations and Nemours Children’s Hospital policies.
• Register bedside admissions using a workstation on wheels or downtime process when necessary, and perform pre-registration workflows when assigned.
• Protect confidential patient information in accordance with HIPAA privacy rules and use discretion when discussing it.
• Resolve patient accounts according to departmental standards, including clearing assigned workqueues.
• Cross-cover registration functions to support the Patient Financial Services department as needed.
• Follow applicable local, state, and federal requirements and accrediting-body regulations.
• Maintain close working relationships and clear, respectful communication with clinical, ancillary, and patient access departments.
• Complete mandatory training and education on time and participate in scheduled huddles and department meetings.
• Meet attendance requirements and maintain schedule flexibility as required.
• Manage time and attendance effectively to limit unauthorized overtime.
• Cross-train with the Emergency Room.
• Perform other duties as assigned by a supervisor or manager.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement.
• Health, life, dental, and vision benefits.
• 403B with employer match.
• Licensure, CME, and dues allowance.
• Not-for-profit status with eligibility for Public Service Loan Forgiveness.
• Florida employees benefit from no state income tax; Delaware employees benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED