Patient Access Specialist I - Patient Services ED (PART-TIME)

Nemours Children's Health • Orlando, FL

5d • Onsite

About The Position

Nemours is seeking a part-time Patient Access Specialist I to join Nemours Children's Health in Orlando, Florida. This position provides exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. The specialist verifies insurance benefits, determines financial responsibility, creates good faith estimates when applicable, and collects patient responsibility or outstanding balances at the time of service. The role also verifies and updates patient demographics, insurance information, primary care and referral physician information, and pharmacy preferences as needed, while explaining required forms and ensuring compliance with applicable regulations and Nemours policies.

The position supports patient access and financial services workflows, including bedside admissions, pre-registration, account resolution, end-of-day business processing, and cross-coverage. It requires discretion when handling confidential patient information, effective communication with clinical partners, participation in training and department meetings, attendance and schedule flexibility, and cross-training with the Emergency Room. Travel to other locations is required.

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters annually. Its nonprofit system delivers care across six states through two freestanding children's hospitals, a network of more than 80 practices, and more than 40 hospital partnerships. The organization focuses on Whole Child Health and is committed to inclusion, culturally relevant care, reducing health disparities, and fostering a supportive environment for associates, patients, and families.

Requirements

• High school diploma required.
• Ability to work a flexible schedule.
• Travel to other locations is required.
• Healthcare experience preferred.
• Customer service experience preferred.
• Medical office or call center experience preferred.

Nice To Haves

• Healthcare experience.
• Customer service experience.
• Medical office or call center experience.

Responsibilities

• Provide service in accordance with Nemours Standards of Behaviors and accurately perform registration functions.
• Verify insurance benefits, determine financial responsibility, and create good faith estimates when applicable.
• Verify and update patient demographics, insurance information, primary care and/or referral physician information, and pharmacy preference when required.
• Explain essential and legal forms for each service type and collect patient responsibility or outstanding balances at the time of service.
• Ensure financial assessments, eligibility, and benefits are accurate.
• Collect patient responsibility amounts due and follow end-of-day business processing standards, including verification of cash analysis and receipt balances.
• Identify patients properly, update demographic information accurately, and obtain required forms to comply with regulatory requirements and Nemours Children's Hospital policies.
• Register bedside admissions using a workstation on wheels or downtime process when necessary, or perform assigned pre-registration workflow.
• Follow HIPAA privacy rules and use discretion when discussing confidential patient information.
• Resolve patient accounts according to departmental standards, including clearing assigned workqueues.
• Cross-cover registration functions to support the Patient Financial Services department as needed.
• Adhere to applicable local, state, and federal regulations and accrediting-body requirements.
• Maintain close working relationships and clear, respectful communication with clinical, ancillary, and patient access partners.
• Complete mandatory training and education on time, participate in scheduled huddles and department meetings, meet attendance requirements, and maintain schedule flexibility.
• Manage time and attendance effectively to limit unauthorized overtime.
• Cross-train with the Emergency Room.
• Perform other duties as assigned by a supervisor or manager.
• Travel to other locations as required.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation recognizing clinical activity, academic accomplishments, and quality improvement.
• Comprehensive health, life, dental, and vision benefits.
• 403B with employer match.
• Licensure, CME, and dues allowance.
• Not-for-profit status and eligibility for Public Service Loan Forgiveness.
• Florida residents working in Florida benefit from no state income tax; associates based in Delaware benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED