Patient Services Specialist Carolinas Rehabilitation Pineville -FT

Advocate Health • Charlotte, NC

5d • $20 - $30

About The Position

The Patient Services Specialist provides compassionate customer service to create an excellent patient experience in an outpatient rehabilitation setting. The role manages patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities while maintaining accurate and confidential patient information. The specialist also supports billing functions, promotes the use of front-end technology, responds appropriately to emergencies, and monitors inventory of medications and emergency equipment.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service and interact effectively with patients and families in sensitive situations.
• Use critical thinking and sound judgment in a fast-paced environment, working both independently with minimal supervision and collaboratively as part of a team.
• Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient, insurance, billing, and payment information throughout the patient encounter.
• Assist with billing functions accurately or direct inquiries to the appropriate billing office.
• Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Career development programs.
• Premium pay such as shift and on-call pay, based on the teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED