Patient Services Specialist (Scheduling) for GI in NE Portland

The Oregon Clinic • Portland, OR

2d • $20 - $32 • Onsite

About The Position

The Oregon Clinic is hiring a full-time Patient Services Specialist for its Gastroenterology East Clinic in Northeast Portland. This fast-paced, high-volume role supports patients and internal and external stakeholders by providing an efficient, consistent, and positive experience. The specialist schedules appointments for new and established patients by phone and in person, completes insurance-related tasks, answers phones, updates records, and provides coverage for medical records and front desk teams. Excellent customer service and communication skills are essential. The position is primarily based at the GI-NE Portland location in the Gateway Medical Office Building, with typical hours Monday through Friday, 8:00 a.m. to 5:00 p.m.

The Oregon Clinic describes itself as Oregon’s largest physician-owned, multi-specialty medical and surgical practice, with 1,500 team members across 30 specialties and its business office. Its work is guided by values including excellence, compassionate and joyful connection, inclusive collaboration, humble listening, and integrity. The Clinic emphasizes patient-focused care, privacy, safety, and an inclusive environment.

Requirements

• At least one year of work experience is strongly preferred; medical office experience is preferred.
• Prior Electronic Medical Record (EMR) experience is strongly preferred.
• Ability to initiate work, work independently, and effectively multitask.
• Familiarity with insurance and referral processes.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• Commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Specialty care GI experience.
• Epic experience.

Responsibilities

• Schedule appointments for new and established patients efficiently and in a timely manner, both over the phone and in person.
• Obtain and complete insurance information.
• Answer phones.
• Provide coverage for the medical records and front desk teams.
• Update records as needed.
• Perform other duties as assigned.
• Provide a positive patient experience through excellent customer service and communication.

Benefits

• Employee-paid Medical, Dental, and Prescription Insurance coverage at 100%.
• Generous 401(k) plan.
• Flexible Spending Account options.
• Paid Time Off.
• Nine paid holidays annually.
• Wellness program and employee assistance services.
• 70% of a Tri-Met transit pass covered.
• Employee discounts.
• Optional benefits, including Pet Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed