Patient Services Specialist (Scheduling) for GI in NE Portland

The Oregon Clinic • Portland, OR

2d • Onsite

About The Position

The Oregon Clinic is hiring a full-time Patient Services Specialist for its Gastroenterology East Clinic in Northeast Portland. The role supports a consistent, efficient, and positive experience for patients and internal and external stakeholders, helping provide patient-focused care with kindness and empathy. This is a fast-paced, high-volume position involving patient scheduling both by phone and in person. It is primarily based at the GI-NE Portland location at the Gateway Medical Office Building, with typical hours Monday through Friday, 8:00 a.m. to 5:00 p.m.

The hiring range depends on experience and credentials: Level I, $19.59–$26.51 per hour; Level II, $21.55–$29.16 per hour; and Level III, $23.71–$32.07 per hour. The Oregon Clinic describes itself as Oregon’s largest physician-owned, multi-specialty medical and surgical practice, with 1,500 team members across 30 specialties and its business office. Offers are contingent on successful completion of drug and background screenings.

Requirements

• At least one year of work experience is strongly preferred; medical office experience is preferred.
• Demonstrated ability to take initiative, work independently, and effectively multitask.
• Familiarity with insurance and referral processes.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• Commitment to patient-focused care, privacy, and safety.
• Excellent customer service and communication skills.

Nice To Haves

• Gastroenterology specialty-care experience.
• Prior electronic medical record (EMR) experience is strongly preferred.
• Epic experience is a significant plus.

Responsibilities

• Schedule appointments for new and established patients efficiently and in a timely manner.
• Obtain and complete insurance information.
• Answer phones.
• Provide coverage for the medical records and front desk teams.
• Update records as needed.
• Perform other duties as assigned.
• Deliver a consistent, efficient, and positive experience to patients and internal and external stakeholders.

Benefits

• Employee medical, dental, and prescription insurance coverage at 100%.
• Generous 401(k) plan.
• Flexible Spending Account options.
• Paid time off.
• Nine paid holidays annually.
• Wellness program and employee assistance services.
• 70% of Tri-Met transit pass covered.
• Employee discounts.
• Optional benefits, including pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed