Patient Services Specialist

Horizon Behavioral Health•Hinesville, GA

7d•$13 - $16

About The Position

The Patient Services Specialist is responsible for executing the daily activities of the front office while ensuring compliance with HIPAA and OSHA standards. The role requires excellence in customer service and the consistent demonstration of integrity and compassion. The specialist supports patients and providers through registration, scheduling, insurance eligibility checks, payment processing, medical-records handling, phone and message management, and maintenance of the reception area and front-office supplies. The position also supports front-office quality assurance, confidentiality, and compliance with applicable regulations and policies.

Requirements

Minimum of 2 years of medical office experience.
High school diploma or equivalent.
Ability to work independently and as a team player.
Tactfulness.
Willingness to adapt to change.
Pleasant phone manner and voice.
Self-starter and dependable.
Ability to prioritize workload while remaining flexible.
Confident, positive manner and appearance.
Customer service experience.
Experience with word processing, data entry, 10-key, telephone, and computers.

Responsibilities

Recognize and register patients upon arrival.
Verify current patient demographics.
Collect co-pays and account balances.
Check insurance information for accuracy and perform eligibility checks.
Maintain provider schedules and keep them fully booked.
Answer the multi-line phone system and direct calls to the appropriate parties.
Check voicemail messages and distribute them accordingly.
Answer triage calls by taking messages or referring callers to the back office.
Schedule appointments for multiple offices accurately and efficiently.
Handle medical-record releases and requests.
Return patient calls and relay messages under the direction of providers.
Send follow-up reminder notices.
Monitor front-office supplies and notify the supervisor when inventory runs low.
Maintain working knowledge of services offered to patients.
Explain office policies to patients as needed.
Maintain a clean and orderly reception and waiting room, office entryway, and work area.
Post over-the-counter payments and process bank cards.
Reconcile the daily activity report and batch day sheet.
Shred patient information in compliance with HIPAA regulations.
Follow HIPAA, OSHA, and compliance rules and regulations, including those concerning fraud and abuse.
Maintain front-office quality assurance.
Handle basic insurance, collections, operational, and customer service matters.
Maintain strict confidentiality.
Treat patients courteously and professionally and deliver top-notch customer service.