Patient Services Specialist (Hybrid/Remote) for Pulmonary West in SW Beaverton
About The Position
The Oregon Clinic is hiring a full-time Patient Services Specialist (Registration) for its Pulmonary, Critical Care & Sleep Medicine West Clinic in Southwest Beaverton. This phone-based role supports patients and internal and external stakeholders by providing a consistent, efficient, and easy experience, helping patients receive care tailored to their needs. The position is based at The Oregon Clinic Creekside Pavilion. Hybrid or remote work is available after training is completed and expectations are met; candidates must live in Portland or Southwest Washington. Typical hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The role involves patient check-in and check-out, appointment scheduling, insurance information, phone coverage, referral management, and updates to registration and electronic medical record data. The clinic seeks someone with strong customer service and communication skills who can work independently, multitask, and collaborate professionally while prioritizing patient-focused care, privacy, and safety. The clinic describes itself as Oregon’s largest physician-owned, multi-specialty medical and surgical practice, with 1,500 team members across 30 specialties and its business office. It emphasizes excellence, compassionate and joyful connection, inclusive collaboration, humble listening, integrity, and care tailored to each patient. The clinic welcomes diversity and is an alcohol- and drug-free workplace; offers are contingent on successful drug and background screenings.
Requirements
- At least one year of Electronic Medical Record (EMR) EPIC experience is required.
- Experience with insurance and referral processes is required.
- Strong customer service skills and phone experience are strongly preferred.
- Demonstrated ability to initiate tasks, work independently, and multitask effectively.
- Excellent attendance and work ethic.
- Positive attitude and willingness to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- Commitment to patient-focused care, privacy, and safety.
- Must live in Portland or Southwest Washington. Offers are contingent on successful completion of drug and background screenings.
Nice To Haves
- At least one year of previous medical front office experience is strongly preferred.
- Specialty care experience is a plus.
- Previous experience in surgery or other complex scheduling is preferred.
- Previous experience with healthcare insurance and/or authorization is preferred.
Responsibilities
- Check in and check out new and established patients.
- Schedule and reschedule appointments according to office protocols and physician requests, supporting efficient physician scheduling and patient access.
- Obtain and complete insurance information.
- Answer phones on a multi-line system.
- Manage inbound referrals.
- Update registration and EMR records as needed.
- Perform additional administrative and support tasks as assigned.
Benefits
- Employee is 100% covered for medical, dental, and prescription insurance.
- Generous 401(k) plan.
- Flexible Spending Account options.
- Paid time off.
- Nine paid holidays annually.
- Wellness program and employee assistance services.
- 70% of Tri-Met transit pass covered.
- Employee discounts.
- Optional pet insurance and other optional benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
