Patient Services Specialist for GI in Newberg

The Oregon Clinic•Newberg, OR

6d•Hybrid

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist in our Gastroenterology South Clinic in Newberg. This phone-based role focuses on providing excellent customer service and communication skills to ensure patients receive high-value care. You will be a key part of a collaborative team, supporting a high-volume inbound phone team by scheduling appointments, verifying insurance, managing referrals, and updating EMR records. The Oregon Clinic is dedicated to delivering world-class care with kindness and empathy, making a difference in the local community and our ecosystem of care.

Requirements

Minimum of one (1) year of work experience, preferably in a medical office, is strongly preferred.
Familiarity with insurance and referral processes.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care GI experience is a plus!
Prior Electronic Medical Record (EMR) experience is preferred.
Epic experience is a plus!

Responsibilities

Primarily responsible for supporting a high-volume inbound phone team by scheduling appointments in an efficient and timely manner.
Completing and verifying insurance information.
Answering phones on a multi-line system.
Managing inbound referrals.
Updating registration and EMR records as needed.
Performing additional administrative and support tasks as assigned.