Patient Services Specialist for Center for Advanced Surgery in SW Beaverton

The Oregon Clinic • Beaverton, OR

7d • Hybrid

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist in our thriving Center for Advanced Surgery-West Clinic, located in Southwest Beaverton. This phone-based role focuses on providing patients and stakeholders with a consistent, efficient, and easy experience, ensuring patients receive the highest value care tailored to their needs. You will use excellent customer service and communication skills to perform primary duties including checking in and out patients, scheduling appointments and surgeries, obtaining and completing insurance information, answering phones, processing referrals, obtaining necessary reports, and updating EMR records.

Requirements

• Minimum of one (1) year of previous experience in Surgery or other complex scheduling is required.
• Prior Electronic Medical Record (EMR) EPIC with registration experience is required.
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Minimum of one (1) year of work experience, preferably in a medical office, is strongly preferred.
• Specialty care Center for Advanced Surgery experience is a plus!

Responsibilities

• Checking in and out new/established patients.
• Scheduling/rescheduling patients’ appointments and/or surgeries according to all office protocols and physician requests.
• Obtaining and completing insurance information.
• Answering phones on multi-line system.
• Processing of incoming referrals and electronic fax submissions.
• Obtaining imaging studies and other critical reports as needed.
• Updating registration and EMR records as needed.
• Other duties as assigned.

Benefits

• Employee is 100% covered Medical, Dental, and Prescription Insurance
• Generous 401(k) plan
• Flexible Spending Account options
• Paid Time Off
• 9 paid holidays annually
• Robust wellness program
• Employee assistance services
• 70% of Tri-Met transit pass covered
• Employee discounts
• Optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed