Patient Services Specialist

University of Utah Health • Salt Lake City, UT

2d

About The Position

The Patient Services Specialist serves as a liaison between patients and clinical staff throughout the appointment journey. The role handles complex patient inquiries, schedules multiple appointments, and compiles results from providers and prior tests as needed. The specialist interacts with patients before, during, and after appointments; assists with prior authorizations and referrals; and collects payments according to established processes. The position receives moderate guidance and uses some independent judgment to manage scheduling and coordination.

University of Utah Health is a patient-focused organization that provides patient care, research, and education. It is a Level 1 Trauma Center with five hospitals and eleven clinics, and is recognized for academic research, quality standards, and patient experience.

Requirements

• Two years of relevant experience in healthcare coordination or an administrative role, or equivalent experience.
• Advanced knowledge of scheduling, registration, and referral processes in Epic.
• Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
• Familiarity with specialty case coordination and multidisciplinary care.
• Strong coordination and organizational skills.
• Proficiency in Microsoft Suite, including Word, Excel, and Outlook.
• Excellent communication and liaison skills.
• Ability to manage Epic work queues and administrative workflows.
• Ability to manage multiple appointments and optimize scheduling across locations.
• Ability to provide detailed instructions and support to patients.
• Ability to facilitate effective communication between patients, physicians, and clinical staff.

Responsibilities

• Schedule and coordinate appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
• Manage waitlists, open appointment slots, and adjust appointment capacity across multiple locations and clinics.
• Confirm appointments and provide patients with pre-procedure instructions.
• Track, request, and validate patient records from outside organizations to ensure they are complete and available before appointments.
• Serve as the primary liaison among patients, physicians, and clinical staff during appointments, answering inquiries and facilitating communication.
• Process payments and reconcile daily financials; may manage single-case or gap agreements with insurers.
• Coordinate surgical cases, including OR block time, pre- and post-operative appointments, and multidisciplinary care.
• Complete outreach for new patient visits and transfer-of-care scheduling.
• Provide administrative support for the clinic as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed