Lead Patient Services Specialist - UW Medicine Primary Care at Issaquah
About The Position
UW Medicine Primary Care at Issaquah is hiring a Patient Services Specialist Lead to support clinic operations and lead Patient Services Specialists and other assigned staff. The role includes directing, scheduling, and assisting with staff training, monitoring daily performance, resolving operational issues, and helping maintain provider and clinic schedules. The Lead also performs the work of Patient Services Specialist 1, 2, and 3. UW Medicine Primary Care provides primary care across the Puget Sound region, from pediatrics to geriatrics, with urgent care available seven days a week at select locations. The organization emphasizes personalized, accessible care and the ongoing development of its employees. This is a regular, full-time position at 100% FTE (40 hours per week), Monday through Friday on the day shift. The hourly pay range is $28.79 to $41.82. The position is represented by SEIU 1199NW UWMC Northwest Service and Maintenance.
Requirements
- High school diploma or GED equivalent.
- Three years of Patient Support Service experience, or an equivalent combination of education and experience.
Responsibilities
- Lead Patient Services Specialists and other assigned staff.
- Direct, schedule, and assist in training staff; provide feedback to the supervisor on staff performance.
- Monitor daily performance dashboards, including call waiting, queues, and abandon rate, and ensure daily work is complete and accurate.
- Identify and resolve problems or unusual situations and recommend changes as necessary.
- Monitor and evaluate policies and procedures to suggest operational changes.
- Assist in the preparation and maintenance of provider and clinic schedules.
- Perform the work of Patient Services Specialist 1, 2, and 3.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
