Lead Patient Services Specialist - UW Medicine Primary Care at Issaquah

University of Washington•Issaquah, WA

5d•Onsite

About The Position

UW Medicine Primary Care at Issaquah is hiring a Lead Patient Services Specialist to lead Patient Services Specialists and other assigned staff. The role supports clinic operations by coordinating staff activities and training, monitoring daily service performance, resolving operational issues, and helping maintain provider and clinic schedules. The position also performs the work of Patient Services Specialist 1, 2, and 3. UW Medicine Primary Care at Issaquah provides primary care conveniently located near the Issaquah Transit Center. UW Medicine Primary Care is a network of clinics throughout the Puget Sound region offering primary and secondary care, from pediatrics to geriatrics, with urgent care available seven days a week at select locations. This is a regular, full-time position at 100% FTE (40 hours per week), Monday through Friday on the day shift. The pay range is $28.79 to $41.82 per hour. The position is represented by SEIU 1199NW UWMC Northwest Service and Maintenance. Benefits information is available through the University of Washington staff benefits website.

Requirements

High school diploma or GED equivalent.
Three years of Patient Support Service experience, or an equivalent combination of education and experience.

Responsibilities

Lead Patient Services Specialists and other assigned staff.
Direct, schedule, and assist in training staff; provide feedback to the supervisor on staff performance.
Monitor daily performance dashboard measures, including call waiting, queues, and abandon rate, and ensure daily work is complete and accurate.
Identify and resolve problems or unusual situations and recommend changes as necessary.
Monitor and evaluate policies and procedures and suggest operational changes.
Assist in preparing and maintaining provider and clinic schedules.
Perform the work of Patient Services Specialist 1, 2, and 3.