Patient Services Specialist II – Primary Care (Trophy Club)

Baylor Scott & White Health • Westlake, TX

11d

About The Position

The Patient Services Specialist II provides administrative support in a physician’s office, clinic, or other area to help ensure high-quality, patient-centered care. The role handles patient relations, check-in and check-out, appointment scheduling, insurance verification, phone inquiries, payments, and medical records. It may also involve training and mentoring junior Patient Services Specialists.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation, including thorough knowledge of the Out of Network process.
• Skilled in using personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Able to examine unpaid third-party claims and delinquent accounts and determine appropriate follow-up actions to ensure payment.
• Able to mentor and train staff.
• Excellent listening, social, and oral and written communication skills; professional and respectful telephone etiquette; ability to adapt communication style to different audiences; and a caring, upbeat, tactful, and gracious manner.

Responsibilities

• Assist patients and visitors with check-in, check-out, scheduling, insurance verification, and phone inquiries; arrange follow-up visits and referral appointments.
• Register patients by collecting and verifying insurance information, confirming demographics, entering changes into the computer system, and directing patients to appropriate waiting areas.
• Accept payments for physician or clinic services, post payments and enter charges using appropriate codes, generate daily payment reports, and verify the cash drawer against the report.
• Provide accurate patient, medical, financial, or procedural information to patients or approved entities, and discuss financial arrangements with patients as requested.
• Respond to routine escalated inquiries about services and hours of operation, and ensure patient complaints are handled appropriately.
• Support medical records duties by pulling charts, retrieving, transporting, sorting, and filing records, and copying charts for patient transfers and referrals as requested.
• Assist with training and mentoring junior staff as requested.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED