Patient Care Specialist II
About The Position
The Patient Care Specialist II supports the Practice Manager and care team with assigned administrative work and helps maintain effective patient access and practice operations. The role participates in required training on compliance, privacy, workflow changes, and patient experience; contributes to departmental audits, workflow redesign, and implementation of new systems or technologies; and prepares and distributes operational reports on scheduling efficiency, registration accuracy, or service metrics. The position is expected to provide excellent guest service to patients and internal team members and to perform other related duties as assigned. The role requires a high school diploma or GED and at least two years of progressive experience in a healthcare or patient access environment. Candidates should have working knowledge of EHR systems, insurance verification, and medical terminology, along with strong communication, time-management, and attention-to-detail skills. The position calls for patient-focused professionalism, confidentiality, accuracy, adaptability, and the ability to manage competing priorities and work independently in a fast-paced, cross-functional environment. This is sedentary work involving repetitive wrist, hand, and finger movements and close visual acuity for activities such as preparing and analyzing data, transcribing, using a computer terminal, and extensive reading. The role may require exerting up to 10 pounds of force occasionally and lifting up to 15 pounds independently; lifting more than 50 pounds requires assistance. Millennium Physician Group states its commitment to equal employment opportunity and reasonable accommodations for qualified individuals with disabilities. The anticipated base salary range is $17.10 to $25.65; actual compensation depends on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.
Requirements
- High school diploma or GED.
- At least 2 years of progressive experience in a healthcare or patient access environment.
- Strong working knowledge of EHR systems, insurance verification, and medical terminology.
- Strong attention to detail, interpersonal communication, and time-management skills.
- Professionalism and commitment to patient confidentiality.
- Empathy and professionalism when interacting with patients and families.
- Adherence to HIPAA and privacy standards in communications and record handling.
- Ability to meet expectations, follow direction, and maintain punctuality.
- Ability to adjust to changing workflows and patient volume with composure and teamwork.
- Ability to manage multiple priorities while maintaining accuracy.
- Commitment to confidentiality, accuracy, and professional ethics.
- Ability to work independently in a fast-paced, cross-functional environment.
Responsibilities
- Participate in mandatory training related to compliance, privacy, workflow changes, and patient experience.
- Support the Practice Manager and care team with assigned administrative tasks.
- Participate in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
- Prepare and distribute operational reports related to scheduling efficiency, registration accuracy, or service metrics.
- Provide excellent guest service to internal team members and patients.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
