Patient Care Specialist II

Millennium Physician Group•Cape Coral, FL

2d•Onsite

About The Position

The Patient Care Specialist II coordinates standard front-office, scheduling, patient communication, and documentation activities to support efficient care center operations. The role applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. Under moderate supervision, the specialist handles standard operational processes and tasks that occasionally require interpreting or deviating from standard procedures. Decisions are procedure-driven and directly affect team output. The position communicates information that may require explanation and achieves results within defined oversight. The role is based at the company's Cape Coral, Florida clinic. Millennium Physician Group says it provides employees with tools to do their jobs, a supportive team atmosphere, and opportunities to grow in their roles.

Requirements

High school diploma or equivalent.
1–2 years of administrative, patient access, customer service, or healthcare support experience.
Working knowledge of front-office healthcare operations, scheduling, registration, and patient communication processes.
Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

Nice To Haves

Knowledge of insurance verification, referrals, or medical terminology.

Responsibilities

Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.