Patient Services Specialist II (Primary Care, Lake Nona)

Nemours Children's Health • Orlando, OK

1h • Onsite

About The Position

Nemours is seeking a full-time Patient Services Specialist II to join the Primary Care team in Lake Nona, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida, with a focus on preventive care and whole-child wellness.

The Patient Services Specialist II serves as a customer service representative for assigned divisions, accurately obtaining and entering essential information to complete registration and scheduling processes while following standard business practices. The specialist provides service to internal and external customers as part of the clinic team. Travel to other primary care locations for coverage is required.

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year across six states. Its $1.7 billion nonprofit system delivers clinical care, research, education, advocacy, and prevention. The organization is committed to culturally relevant care, reducing health disparities, and fostering an environment where associates, patients, and families feel supported and valued.

Requirements

• High school diploma required.
• Specialized training of one year beyond high school.
• Travel to other primary care locations for coverage as needed is required.

Nice To Haves

• One to three years of experience preferred.
• Customer service and healthcare experience preferred.
• Medical office or call center experience preferred.

Responsibilities

• Answer phone lines promptly and courteously, triage calls, and handle them appropriately.
• Collect, maintain, and ensure the accuracy of patient information using standard business practices.
• Coordinate paperwork for registration, scheduling, and appointments.
• Collect, verify, and maintain patient insurance information, including authorizations and referrals.
• Collect copayments, deductibles, coinsurance, and account balances; complete end-of-day balancing.
• Understand visit types, scheduling templates, and efficient office-visit scheduling; manage no-show and cancellation processes; confirm appointments with patients or guardians; and prepare charts with appropriate paperwork for physician visits.
• Triage and manage electronic communications daily.
• Scan new paperwork and incoming mailed or faxed patient results into the EMR, or place information in the patient chart for provider review; task the responsible physician when appropriate.
• Check patients in and out of the office.
• Coordinate release-of-information and medical-record processes, including incoming and outgoing medical-record requests.
• Ensure coding information is complete on billing documents.
• Perform other duties as assigned by the supervisor.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation recognizing clinical activity, academic accomplishments, and quality improvement.
• Comprehensive health, life, dental, and vision benefits.
• 403(b) with employer match.
• Licensure, CME, and dues allowance.
• Eligibility for Public Service Loan Forgiveness through the organization's not-for-profit status.
• Florida residents working in Florida benefit from no state income tax; employees based in Delaware benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED