Patient Services Specialist II or III for GI in SW Portland
About The Position
Join us at The Oregon Clinic as a full-time Patient Services Specialist II or III. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology West Clinic located in Southwest Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology West Clinic receive the highest value care tailored to their needs.
Requirements
- Minimum of two (2) years of previous medical front office experience is required.
- Minimum of one (1) year of experience in surgery or other complex scheduling is required.
- Familiarity with insurance and referral processes.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty care GI experience is a plus!
- Prior EMR Experience is strongly preferred.
- Epic experience is a plus!
Responsibilities
- Primarily responsible for checking in and out new/established patients and scheduling appointments in an efficient and timely manner.
- Cross-trained in multiple areas if applicable, expected to take on extra duties (i.e., supply management, safety coordinator, etc.). Serves as a subject matter expert.
- Provides excellent customer service to all external and internal customers while managing high-volume answering phones on a multi-line system.
- Obtaining and completing insurance information.
- Updating records as needed.
- Other duties as assigned.
Benefits
- Employee is 100% covered Medical, Dental, and Prescription Insurance
- Generous 401(k) plan and Flexible Spending Account options
- Paid Time Off plus 9 paid holidays annually
- Robust wellness program and employee assistance services
- 70% of Tri-Met transit pass covered
- Employee discounts and optional benefits like Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
